Frequently Asked SignalSip Questions

SignalSip is a range of refreshing non-alcoholic drinks created for everyday moments when you want something crisp, modern and easy to enjoy.

Our drinks are designed to be flavour-led, simple to understand and easy to shop by flavour, pack size or occasion.

SignalSip is built around flavour, clarity and convenience. We want customers to feel confident about what they are buying, whether they are choosing a single flavour, a mixed discovery pack or a regular subscription.

If you are new to SignalSip, we recommend starting with a mixed pack. This gives you a chance to try a selection of flavours before choosing your favourite.

• Fresh and citrusy
• Light and fruity
• Clean and botanical
• Bold and sparkling
• Everyday easy-drinking

Yes. Our mixed pack is the easiest way to try SignalSip for the first time. It is ideal if you are not sure which flavour to choose or want a selection for the fridge.

No. SignalSip drinks are non-alcoholic and made to be refreshing, easy to drink and suitable for everyday moments.

Yes, SignalSip drinks are vegan friendly. Please always check the individual product page for the most up-to-date ingredients and allergen information.

SignalSip drinks are made without gluten-containing ingredients. If you have a severe allergy or intolerance, please check the product page carefully before ordering.

Some SignalSip flavours may contain caffeine and some may be caffeine-free. Please check the individual product page before ordering.

Some SignalSip drinks may be suitable for children, depending on the ingredients and caffeine content. Drinks containing caffeine are not recommended for children.

We currently deliver across the UK. Some remote areas, including the Scottish Highlands, islands and Northern Ireland, may take slightly longer depending on courier availability.

UK delivery is calculated at checkout.

• Standard UK delivery: £3.95
• Free standard delivery on orders over £35
• Express delivery: shown at checkout where available

Most orders are processed within 1–2 working days.

• Standard delivery: 2–4 working days after dispatch
• Express delivery: 1–2 working days after dispatch

Orders placed after midday, over the weekend or on a bank holiday will usually be processed on the next working day.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Tracking can sometimes take a few hours to update. If your tracking has not changed for more than 48 hours, please contact us with your order number.

We process orders quickly, so address changes are not always possible. Contact us as soon as possible and, if the order has not yet been processed, we will do our best to update it.

You can return unopened, unused and sealed products within 14 days of receiving your order.

Because SignalSip products are food and drink items, we cannot accept returns on opened products unless they are faulty, damaged or incorrect.

Please contact us with your order number, the email address used at checkout, the item you would like to return and the reason for return.

If you are returning an unwanted item, you are responsible for the return postage cost. If your item is faulty, damaged or incorrect, we will help arrange the best solution.

Once your return has been received and checked, we will process your refund back to your original payment method. Please allow 3–5 working days for the refund to appear in your account.

Please contact us within 48 hours of receiving your order. Include your order number, a photo of the damaged item, a photo of the outer packaging and a short description of the issue.

Please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to cancel it.

Yes. Selected SignalSip products may be available as subscriptions. Subscriptions are ideal if you want your favourite drinks delivered regularly without needing to reorder manually.

You choose your product, quantity and delivery frequency. Your order is then automatically renewed based on the schedule you selected.

Yes. You can manage your subscription through your account or the subscription link sent by email. You can usually pause, edit or cancel future subscription orders.

Ingredients, allergens and nutrition information are listed on each product page. Please check this carefully before ordering, especially if you have allergies or intolerances.

Yes, SignalSip drinks are dairy-free. Please check the individual product page for full ingredients.

Our drinks are made without nuts, but we cannot guarantee that every product is suitable for severe nut allergies unless stated clearly on the individual product page.

Please check the product ingredients carefully and speak to a healthcare professional if you are pregnant, breastfeeding or have any concerns, especially with drinks containing caffeine, botanicals or functional ingredients.

Where possible, our cans, cartons and outer packaging are recyclable. Please check your local recycling guidance, as recycling rules can vary by council.

We use protective packaging designed to keep your drinks safe in transit. We aim to keep packaging practical, protective and as low-waste as possible.

We accept the payment methods shown at checkout. This may include debit card, credit card, Shop Pay, Apple Pay, Google Pay or PayPal, depending on what is enabled on the store.

Please check that the code has been entered correctly, has not expired, applies to the products in your basket and meets any minimum spend requirement. Some codes cannot be combined with subscriptions, bundles or sale items.